lago d'iseo

MyCARD

The new online registration system: simple, fast, and green!

New online registration system

From this page, you can access our new platform to get your new card for your NLI travel passes.

Mycard Lago Iseo
card image

Here's how to sign in:

1

Click on “Sign in”

You will be asked to provide some basic information: first name, last name, email address, and a password.

2

Confirm your email address

After registering, you will receive an email with a confirmation link. Just click on it to activate your account.

3

Log in and fill out the form

Once logged in, you can fill out the form with all the required information. If you already have an NLI card, select the “import data” option and enter your old card number and date of birth. The system will automatically import the data already in our database. You may check it and update it if necessary.

4

Upload your documents

You will be asked to upload a copy of your ID and a recent passport photo. Make sure they are legible.

5

Submit your request

When you are finished, you will receive a confirmation email and you can track the status of your request directly from the platform.

Register now

Frequently asked questions about online membership

  • How can I request the new NLI card if I already have an NLI card?

    To request the new card, you must create an account on mycard.nli.tecbus.eu by entering your name, surname, email address and a personal password.

    If you already have an NLI card, select “Import data” and enter your old card number and date of birth.
    The system will automatically import the data already stored in the database.

    For further information, please consult the dedicated guide.

  • How can I request the new NLI card if I do not have an NLI card?

    To request the new card, you must first create an account on mycard.nli.tecbus.eu by filling in the required fields (name, surname, email and password).

    Then select “Request new card” and complete the required information.

    For further details, please consult the dedicated guide.

  • Which information must I update to complete the card request?

    To complete the request correctly, you must upload:

    • a recent passport-style photo
    • a valid identity document

    Please also check that all personal data are correct, especially the Italian tax code (codice fiscale), as it may be linked to discounts or tax deductions.

  • What if I don’t have a passport-style photo?

    You can upload a recent photograph or take one directly using the online system.
    The important thing is that your face is clearly visible and recognizable.

  • How much does the new card cost?

    The new card costs €5.00.

    It is free if you migrate from the old card to the new one through the online procedure.

  • Until when can I request the free online migration?

    Free migration to the new digital card is available until June 30, 2026.

  • Do I have to pay if I request the card at a ticket office?

    Yes. If the card is requested at a ticket office, the cost is always €5.00.

  • How can I pay for the new card?

    If you submit a new online request (without migration), payment can be made online by credit card.

    Alternatively, you can go to a ticket office, present the request number or an identity document, and pay there.

  • What should I do if the system does not recognize my data (old card number and date of birth)?

    In this case, please send an email to: info@navigazionelagoiseo.it

    requesting verification of your data.

  • When and where can I collect my card?

    Once the online request has been completed, you can go to one of our ticket offices to have your card printed.

  • I already created my account. Can I request cards for family members?

    Yes. Once your account has been created, you can request additional cards for family members by selecting:

    • “New request” if the family member does not have an old NLI card
    • “Import data” if the family member already has an old NLI card

  • I am a parent and my child has an old NLI card. How can I request the new one?

    The parent or the child can register on mycard.nli.tecbus.eu using either the parent’s or the child’s email address.

    The registration and migration procedure is the same described in FAQ no. 1.

  • I have a minor child. Is attaching their identity card enough?

    No. You must also upload the identity document of a parent or legal guardian.

  • Can I create multiple accounts with the same email address?

    No. Each account must be associated with one unique email address.

    However, from a single account you can request new cards or import data for other users (See FAQ 11).

  • What if I don’t have an email address?

    An email address is required to manage your account and update personal data.

    If you do not have one, we recommend creating one.
    Without an email address it will not be possible to request the new NLI card.

  • If I already have an annual pass or other tickets loaded on the card, will I lose them?

    No. When collecting the new card and returning the old one, the operator will check any valid travel passes and transfer them automatically to the new card.

  • Can I collect the card on behalf of someone else?

    Yes. You must present the collection receipt downloaded from the user’s account for whom you are collecting the card.

  • Do I need to return the old card when collecting the new one?

    Yes. The old card must be returned when collecting the new one, as it is necessary to verify and transfer any valid travel passes.