lago d'iseo

Frequently asked questions

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Tickets and Ticket Offices

  • Where can I buy ferry tickets for Lake Iseo?

    Tickets can be purchased:

    • at ticket offices in Sulzano, Iseo and Sale Marasino
    • at authorized sellers
    • on board, where ticket offices are not available
    • online, through the official website

    The Sulzano ticket office is open all year round, while Iseo and Sale Marasino are seasonal.

  • Is there an extra charge for buying tickets on board?

    No. Ticket prices are the same across all sales channels (ticket offices, retailers, online or on board).

  • How does the Lake Iseo zone fare system work?

    Fares are based on travel zones.
    For full details about zones and fares, please see the dedicated fare page on our website.

  • Are season tickets available?

    Yes. The following season tickets are available.

    Standard season tickets

    • Weekly (Monday–Sunday)
    • Monthly (1st–last day of the month)
    • Annual (Zones 1–2, January 1 – December 31)

    Student season tickets (up to 24 years old)

    • Monthly and annual passes at reduced fares
    • Annual student pass valid September 1 – August 31
    • Available only for Zones 1 and 2

    All season tickets:

    • are zone-based
    • are personal and non-transferable
    • must be validated at every trip

    A personal card is required to purchase a season ticket.
    The card costs €5.00 and can be requested online.

    For more information, see the page: Season Ticket Prices – Lake Iseo Navigation

  • Are discounted fares available?

    Yes. Preferential fares are available for:

    • Monte Isola residents
    • Monte Isola Card holders

    For information about the Monte Isola Card, please contact the Municipality of Monte Isola.

  • Are there group discounts?

    Yes. Groups of 20 or more paying passengers receive a 20% discount.

  • Do I need an NLI personal card to buy a 10-trip ticket?

    It depends on the ticket type.

    Standard multiride ticket

    • does not require a card
    • issued as a QR code ticket

    Preferential multiride ticket

    • requires the NLI personal card
    • available only for Monte Isola residents or Monte Isola Card holders

  • Is the 10-trip ticket personal?

    No. The ticket is not personal, but it cannot be used by multiple passengers at the same time.

  • Who can travel for free?

    Free travel is available for:

    • Children under 6 years old
    • Passengers with disabilities holding an IVOL Agevolata card or a European Disability Card

    An accompanying person travels free only if this is explicitly indicated on the card.

  • Can I buy the 10-trip ticket online?

    No. The multiride ticket is currently available only at physical ticket offices and sales points.

  • Does the multiride ticket include the Monte Isola landing fee?

    Yes, if the ticket is issued specifically for travel to Monte Isola.
    In this case it already includes 5 landing fees.

QR Code Ticket Validation

  • How do I validate my QR code ticket at the pier?

    Place the QR code near the validator installed on the pier, inside the marked green area.

  • How can I tell if validation was successful?

    A green light and confirmation message will appear on the validator display.

  • How can I recognize the new validators?

    They are installed on blue totems at the piers.

  • Do I need to validate my ticket again if I change boats?

    Yes. The ticket must be validated each time you board a different boat.

  • What should I do if my QR code does not work?

    Inform a crew member on board immediately so the issue can be checked.

  • Can I check how many trips remain on my multiride ticket?

    Yes. The validator display shows the remaining trips during validation.

Animal Transport

Bicycles and Vehicles

  • Can bicycles be taken on board?

    Yes, depending on available space on board.

  • Can I bring a bicycle to Monte Isola?

    The Municipality of Monte Isola may issue temporary restrictions on bicycles, scooters or similar vehicles depending on the season.
    Please check the municipality or company website for updates.

  • Can cars or motorcycles be brought to Monte Isola?

    No. Moped circulation is allowed only for residents.

Passengers with Disabilities

  • Are there limitations for passengers using wheelchairs?

    No. Boarding gangways are wide enough for wheelchair access.

  • Is assistance available when boarding or disembarking?

    Yes. Our staff provide assistance whenever necessary.

  • Is the staff trained to assist passengers with disabilities?

    Yes. All staff members have received specific training in collaboration with AIAS Milano Onlus.

  • Are discounts or free travel available for passengers with disabilities?

    Yes, for passengers holding an IVOL Agevolata card or a European Disability Card.

  • Is the accompanying person entitled to free travel?

    Yes, only if this is indicated on the disability card.

  • Can guide dogs travel on board?

    Yes. Guide dogs travel free of charge and without restrictions.

    READ ALSO -> Can I bring dogs aboard Lake Iseo Navigation boats? Everything you need to know before traveling

Integrated Transport Tickets (IVOP / IVOL)

  • Can I use IVOP or IVOL tickets on Lake Iseo ferries?

    Yes. Both tickets are valid on the Navigazione Lago d’Iseo ferry service.

    However, if traveling to Monte Isola, the landing fee must still be paid.

    For IVOP tickets, please note that Lake Iseo lies between two provinces (Bergamo and Brescia).
    The departure province must match the arrival province.

  • Is the “Io Viaggio in Famiglia” card valid on your service?

    Yes. Children under 14 years old travel free when accompanied by a family member with a valid ticket.

  • Is the IVOL Agevolata card valid on your service?

    Yes. Free travel for an accompanying person applies only if indicated on the card.

Ferry Routes and Timetables

  • Where can I find the addresses of the piers?

    All pier addresses are available on the dedicated page of our website.

  • What do the abbreviations in the timetable mean?

    Some routes operate only on specific days or periods.

    Main abbreviations include:

    • SCO5 – School service Monday–Friday (school period only)
    • SCO6 – School service Monday–Saturday (school period only)
    • SCOSAB – School service Saturday only
    • FER4 – Weekday service Monday–Thursday
    • FER5 – Weekday service Monday–Friday
    • FER6 – Weekday service Monday–Saturday
    • FSAB – Saturday only
    • VS6 – School holiday service
    • GIOR – Daily service (Monday–Sunday)

  • Are school services reserved for students?

    No. These services are open to all passengers, but operate only during the school period.

  • What are the main connections to Monte Isola?

    Sulzano – Peschiera Maraglio and Sale Marasino – Carzano

    • all year round
    • departures every 15–20 minutes
    • crossing time about 5 minutes

     

    Other lake routes operate seasonally.

  • Is the ferry service available all year?

    Yes. Connections between Sulzano – Monte Isola and Sale Marasino – Monte Isola operate all year round.

    Other routes operate all year with seasonal schedules, except on December 25 (Christmas Day) when service is suspended.

  • Can I buy tickets on the same day?

    Yes. Tickets can be purchased:

    • at ticket offices
    • at authorized sellers
    • on board

    However, boarding is subject to availability.

  • What is the fastest way to reach Monte Isola?

    The fastest departures are from:

    • Sulzano
    • Sale Marasino

    Crossing time is about 5 minutes, with departures every 15–20 minutes.

Online Ticket Purchase

  • Can I reserve a seat on board?

    Yes. To guarantee boarding on a specific departure, tickets must be purchased online through our website.

    If you buy the ticket on site (ticket office or on board), boarding is subject to availability.

  • Can I buy tickets online on the same day of departure?

    No. Online purchases must be completed by midnight on the day before the trip.

  • Why can’t I select fewer than 20 passengers for the routes Sulzano – Peschiera Maraglio or Sale Marasino – Carzano?

    For these routes, online booking is reserved for groups of at least 20 passengers.

  • Is online purchase mandatory?

    No. Online purchase is not mandatory, but it is recommended because it guarantees boarding on the selected departure.

    If tickets are purchased on site, boarding depends on available capacity on the boat.

  • Does an online ticket guarantee a seat?

    No. Online tickets guarantee a place on board, but not necessarily a seat.

  • Why can’t I see a scheduled departure in the online booking portal?

    The departure may no longer be available.
    Once a boat reaches maximum capacity, that departure is removed from the online booking system.

  • Can I see how many seats are still available during online booking?

    Yes. The system shows the remaining number of available seats in real time under each departure

  • Can I modify my online booking?

    Yes. You can change:

    • travel date
    • departure time
    • number of passengers
    • passenger type

    Changes can be made until midnight on the day before the trip using the “Modify booking” link in the confirmation email.

  • Why am I redirected to the FareHarbor platform?

    FareHarbor is the official platform used by Navigazione Lago d’Iseo for online ticket sales.

  • What happens if I miss the booked departure?

    Your ticket remains valid for the selected route.

    If you miss the scheduled departure, you can board a later boat on the same route, subject to availability.

  • Can I request a refund for an online purchase?

    Yes. You can request cancellation by sending an email to:

    info@navigazionelagoiseo.it

    Include:

    • booking number
    • name and surname
    • travel date

    The refund will be issued using the same payment method and corresponds to 90% of the total amount.

  • Which payment methods are accepted online?

    Online payments are accepted via:

    • Credit cards (Visa, Mastercard, American Express)
    • PayPal
    • Google Pay
    • Apple Pay

    Bank transfers are not accepted.

  • Do I need to print the online ticket?

    No. You can simply show the QR code on your smartphone when boarding.

  • If I want to print the tickets, do I need to print every QR code?

    No. You only need to print one QR code per route:

    • one for the outward journey
    • one for the return journey

Tours and Suggested Itineraries

  • Are tourist boat tours available?

    Yes, but only when scheduled.
    Tours are usually organized during the summer season and may vary from year to year.

    Updated information is published in the Tours section of our website.

  • Do tourist tours require reservation?

    Yes. Tourist tours require advance booking, which is done by purchasing the ticket online.

  • Is there a tour guide on board?

    No. A live tour guide service is not provided on board.

  • Is the audio guide for the “Three Islands” and “Upper Lake” tours personal?

    No. The audio guide is broadcast through the boat’s sound system and is available in Italian and English.

  • Do the “Three Islands” or “Upper Lake” tours include stops on land?

    No. These tours are non-stop cruises.
    Passengers remain on board for the entire duration of the trip.

  • What are “suggested itineraries”?

    Suggested itineraries are travel ideas based on the regular ferry schedule.
    They highlight possible routes using the standard public ferry service.

  • Do suggested itineraries include a guide?

    No. They are simply examples of routes you can follow independently using the scheduled ferry service.

  • Is the “Monte Isola round trip without stops” a tourist tour?

    No. The “island loop” is not a tourist tour.

    It is a regular scheduled service where the boat circumnavigates Monte Isola while making the scheduled stops for passenger boarding and disembarking.

MyCARD (Online Registration)

  • How can I request the new NLI card if I already have an NLI card?

    To request the new card, you must create an account on mycard.nli.tecbus.eu by entering your name, surname, email address and a personal password.

    If you already have an NLI card, select “Import data” and enter your old card number and date of birth.
    The system will automatically import the data already stored in the database.

    For further information, please consult the dedicated guide.

  • How can I request the new NLI card if I do not have an NLI card?

    To request the new card, you must first create an account on mycard.nli.tecbus.eu by filling in the required fields (name, surname, email and password).

    Then select “Request new card” and complete the required information.

    For further details, please consult the dedicated guide.

  • Which information must I update to complete the card request?

    To complete the request correctly, you must upload:

    • a recent passport-style photo
    • a valid identity document

    Please also check that all personal data are correct, especially the Italian tax code (codice fiscale), as it may be linked to discounts or tax deductions.

  • What if I don’t have a passport-style photo?

    You can upload a recent photograph or take one directly using the online system.
    The important thing is that your face is clearly visible and recognizable.

  • How much does the new card cost?

    The new card costs €5.00.

    It is free if you migrate from the old card to the new one through the online procedure.

  • Until when can I request the free online migration?

    Free migration to the new digital card is available until June 30, 2026.

  • Do I have to pay if I request the card at a ticket office?

    Yes. If the card is requested at a ticket office, the cost is always €5.00.

  • How can I pay for the new card?

    If you submit a new online request (without migration), payment can be made online by credit card.

    Alternatively, you can go to a ticket office, present the request number or an identity document, and pay there.

  • What should I do if the system does not recognize my data (old card number and date of birth)?

    In this case, please send an email to: info@navigazionelagoiseo.it

    requesting verification of your data.

  • When and where can I collect my card?

    Once the online request has been completed, you can go to one of our ticket offices to have your card printed.

  • I already created my account. Can I request cards for family members?

    Yes. Once your account has been created, you can request additional cards for family members by selecting:

    • “New request” if the family member does not have an old NLI card
    • “Import data” if the family member already has an old NLI card

  • I am a parent and my child has an old NLI card. How can I request the new one?

    The parent or the child can register on mycard.nli.tecbus.eu using either the parent’s or the child’s email address.

    The registration and migration procedure is the same described in FAQ no. 1.

  • I have a minor child. Is attaching their identity card enough?

    No. You must also upload the identity document of a parent or legal guardian.

  • Can I create multiple accounts with the same email address?

    No. Each account must be associated with one unique email address.

    However, from a single account you can request new cards or import data for other users (See FAQ 11).

  • What if I don’t have an email address?

    An email address is required to manage your account and update personal data.

    If you do not have one, we recommend creating one.
    Without an email address it will not be possible to request the new NLI card.

  • If I already have an annual pass or other tickets loaded on the card, will I lose them?

    No. When collecting the new card and returning the old one, the operator will check any valid travel passes and transfer them automatically to the new card.

  • Can I collect the card on behalf of someone else?

    Yes. You must present the collection receipt downloaded from the user’s account for whom you are collecting the card.

  • Do I need to return the old card when collecting the new one?

    Yes. The old card must be returned when collecting the new one, as it is necessary to verify and transfer any valid travel passes.