MyCARD (Online Registration)

Do I need to return the old card when collecting the new one?

Yes. The old card must be returned when collecting the new one, as it is...

Can I collect the card on behalf of someone else?

Yes. You must present the collection receipt downloaded from the user’s account for whom you...

If I already have an annual pass or other tickets loaded on the card, will I lose them?

No. When collecting the new card and returning the old one, the operator will check...

What if I don’t have an email address?

An email address is required to manage your account and update personal data. If you...

Can I create multiple accounts with the same email address?

No. Each account must be associated with one unique email address. However, from a single...

I have a minor child. Is attaching their identity card enough?

No. You must also upload the identity document of a parent or legal guardian.

I am a parent and my child has an old NLI card. How can I request the new one?

The parent or the child can register on mycard.nli.tecbus.eu using either the parent’s or the...

I already created my account. Can I request cards for family members?

Yes. Once your account has been created, you can request additional cards for family members...

When and where can I collect my card?

Once the online request has been completed, you can go to one of our ticket...

What should I do if the system does not recognize my data (old card number and date of birth)?

In this case, please send an email to: info@navigazionelagoiseo.it requesting verification of your data.

How can I pay for the new card?

If you submit a new online request (without migration), payment can be made online by...

Do I have to pay if I request the card at a ticket office?

Yes. If the card is requested at a ticket office, the cost is always €5.00.