Online Ticket Purchase

If I want to print the tickets, do I need to print every QR code?

No. You only need to print one QR code per route: one for the outward...

Do I need to print the online ticket?

No. You can simply show the QR code on your smartphone when boarding.

Which payment methods are accepted online?

Online payments are accepted via: Credit cards (Visa, Mastercard, American Express) PayPal Google Pay Apple...

Can I request a refund for an online purchase?

Yes. You can request cancellation by sending an email to: info@navigazionelagoiseo.it Include: booking number name...

What happens if I miss the booked departure?

Your ticket remains valid for the selected route. If you miss the scheduled departure, you...

Why am I redirected to the FareHarbor platform?

FareHarbor is the official platform used by Navigazione Lago d’Iseo for online ticket sales.

Can I modify my online booking?

Yes. You can change: travel date departure time number of passengers passenger type Changes can...

Can I see how many seats are still available during online booking?

Yes. The system shows the remaining number of available seats in real time under each...

Why can’t I see a scheduled departure in the online booking portal?

The departure may no longer be available. Once a boat reaches maximum capacity, that departure...

Does an online ticket guarantee a seat?

No. Online tickets guarantee a place on board, but not necessarily a seat.

Is online purchase mandatory?

No. Online purchase is not mandatory, but it is recommended because it guarantees boarding on...

Why can’t I select fewer than 20 passengers for the routes Sulzano – Peschiera Maraglio or Sale Marasino – Carzano?

For these routes, online booking is reserved for groups of at least 20 passengers.